One thing you must always insist on is 24x7 round-the-clock support with expert mentors and instructors. It's an all too common story to find providers that only provide office hours (or extended office hours) support. You'll be waiting ages for an answer with email based support, and telephone support is usually to a call-centre that will make some notes and then email an advisor - who will call back over the next day or so (assuming you're there), when it suits them. This isn't a lot of good if you're lost and confused and can only study at specific times.

The best trainers have many support offices around the globe in several time-zones. Online access provides the interactive interface to seamlessly link them all, any time of the day or night, help is just a click away, without any contact issues or hassle. If you accept anything less than online 24x7 support, you'll very quickly realise that you've made a mistake. It may be that you don't use it throughout the night, but what about weekends, early mornings or even late evenings at some point.

If you're considering a trainer that still utilises 'in-centre workshop days' as part of their program, then you should know about these typical downsides reported by the majority of trainees:

- The amount of travel required - frequent visits and sometimes hundreds of miles a time.

- If, like many of us, you work, then weekday only classes are difficult to make. More than likely you will be contending with 2-3 days at a time as well.

- Usually, we find 4 weeks annual leave is barely enough. Use up at least half of this for educational events and see how much more difficult it makes things.

- With the high costs involved, a lot of training companies have to put on larger classes - not ideal (giving less time per student).

- Tension is sometimes created in mixed classes where students want to progress at their own pace.

- Rising travel prices - driving to the training college together with several days accommodation can mount up with each visit. Assuming just an average of 5 to 10 workshops costing 35 pounds for one night's accommodation, plus a petrol cost of 40 pounds and food at 15 pounds, that equates to 450-900 pounds of hidden costs that we now have to fund.

- Many trainees want their training to remain private so as to avoid any questions in their work.

- It's really not that uncommon for students to hide the fact that they want to raise a question - just because they're amongst other classmates.

- Don't forget, days in-centre become simply unreachable, when you work or live away for part of your week or month.

The ultimate convenience is based on viewing a filmed workshop - with instructor-led learning available whenever it's convenient for you. Study can happen anywhere that suits. If you've got a laptop, you could get a little sun outside as you study. Any problems and utilise the 24x7 Support. Simply come back to any of the modules whenever you need to revise. There's absolutely no need to write any notes as you'll have direct access to the instruction whenever you want to go back to it. While there's no way this can take away each and every issue, it definitely vastly reduces stress and simplifies things. And you've reduced hassle, travel and costs.

Coming across job security in the current climate is very unusual. Companies can drop us out of the workplace at a moment's notice - as long as it fits their needs. Wherever we find escalating skills deficits mixed with areas of high demand of course, we often reveal a newly emerging type of security in the marketplace; where, fuelled by the conditions of constant growth, businesses just can't get the influx of staff needed.

Reviewing the IT business, the recent e-Skills survey brought to light a more than 26 percent shortfall of skilled workers. To put it another way, this clearly demonstrates that Great Britain only has three properly accredited workers for each four job positions available now. This worrying certainty highlights the urgent need for more appropriately certified computer professionals in Great Britain. We can't imagine if a better time or market circumstances is ever likely to exist for getting trained into this hugely increasing and evolving sector.

You'll find there are two constituent elements to the 640/802 CCNA qualification: The 'CCENT' ('Cisco Certified Entry Networking Technician') exam - also referred to as the 'ICND1' (Interconnecting Cisco Networking Devices Part 1 - 640/822) examination, & the ICND2 (640-816) exam. Each of these acronyms do nothing to simplify things for the person getting into IT, however the most straightforward piece of advice is normally to look at the 'CCNA' 640-802 as a blended qualification. An excellent career training track for 'Cisco' students would be a blended package beginning with 'CompTIA A+' , then CompTIA 'Network+' and then the rather more specialised Cisco 'CCNA'. A merged training-package of this nature should take around a year to complete if training part-time. As with all technical study programs, 24/7 direct access student support needs to be offered so that you can study and ask questions when-ever it suits you. The right studying materials are vital - look for interactive multimedia disc based packages, & an approved and effective examination preparation system.

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